Faqs

On this page you will find the answers to most frequently asked questions.

What if I receive incorrect or damaged merchandise?

Your total satisfaction is extremely important to us and you can be assured that we will do everything we can to immediately correct all problems with minimal inconvenience to you. Please see our return policy for details and instructions.

Is my credit card information secure?

The www.modern-furniture.com web site uses the very latest secure server technologies and Internet encryption to ensure that all aspects of your order are completely protected.

Does www.modern-furniture.com have a store?

www.modern-furniture.com has number of stores and showrooms in Brooklyn, New York. Our contacts page lists our street address and showroom hours.

How do I track my order?

We have integrated real-time order tracking into our web site. If you wish to know the status of your order, please click on ``Your Account``, enter your user id (email address) and password or email to access your order history or call our customer service department and we ll be happy to update you on the progress of your order. Or you can always call us or send us an email.

Will I receive and order confirmation?

We send out a confirmation email upon order placement; generally within 2 hours. This email is an acknowledgement of your order and includes the details of your purchase along with a reference number to assist us when discussing your order in the future. Our order acknowledgement is sent prior to obtaining an authorization on your credit card. If we subsequently have trouble obtaining an authorization from your bank, we will contact you by phone or email to resolve the problem.