Products
Terms Of Sale
Modern Furniture → ako_stores → terms of sale
International Shipping
We are currently able to ship only to addresses within the United States and Canada. We hope to be able to ship internationally in the near future.. Addresses in Canada, Alaska and Hawaii require specialized delivery quotations, and we are pleased to offer this service. You may call us at 1(866)337-5256 (if outside of the U.S.), or e-mail us at info@modern-furniture.com with a complete listing of all products you would like to have included in the quotation, along with the full address of the delivery location. We will calculate any additional charges and e-mail you for approval. The security of your credit card is assured and you will not be charged until you have approved the additional charges and your order is ready to ship. It usually takes us three days to price these requests.
Payment
All orders must by paid in full when submited.
Payment may be made by credit card, cash, personal check or money
order.
Accepted credit cards include: VISA, MasterCard, American
Express, and Discover. Buyer hereby authorizes
Seller to charge 100% of the order at the time of order acceptance.
Orders requiring multiple shipments will be charged the prorated
balance for each separate delivery. Seller does not accept any orders on COD
terms.
Seller is required by New York law to collect sales tax
on all orders delivered to destinations within New York. Other states and
jurisdictions may impose separate sales and use taxes; however, Seller is not
required to collect taxes for any other jurisdiction. Buyer is responsible for
checking local laws to determine if they are subject to any additional sales and
use taxes or duties.
Order acceptance and cancellations
All orders are subject to Seller’s acceptance and standard audit
procedures. Errors in arithmetic and pricing are subject to correction. In the
event Buyer does not approve a correction, Seller reserves the right to cancel
the order and refund Buyer’s deposit. Orders are at all times subject to
Seller’s ability to deliver the specified merchandise. If at any time, for any
reason, Seller determines that it is unable to deliver the purchased items,
Seller may elect to cancel the order if Buyer and Seller are unable to agree on
acceptable substitute items or new delivery schedule.
Buyer may not change or cancel an order without Seller’s
acceptance. In the event Buyer requests a change or cancellation, Seller will
determine if the request can be accommodated, and if so, if there are any fees
or penalties associated with fulfilling the request. Buyer shall be solely
responsible for all penalties and fees associated with any change.
Seller does not ship orders “on approval” by Buyer. Buyer is
solely responsible prior to the placement of any order to determine that the
colors, patterns, fabrics, design, dimensions and characteristics of all items
are as desired. Buyer is further responsible to ensure that all items shall meet
any requisite size limitations and are able to fit through doors and passage
ways when delivered.
Due to the fact that computer monitors exhibit wide color
variances, Seller is not responsible for the color representation of any
photograph viewed over the Internet.
By offering home furnishings on the Internet, we eliminate costly warehousing, display and inventory related expenses, passing those savings on to you. Once we contact the manufacturer (usually within 6 hours of receiving your order), we are unable to cancel or change that order without penalty because once we have placed it at your request, www.modern-furniture.com and you, our customer, each become obligated to complete the payment of the purchase price. For that reason, we require full payment at the time of the order and are unable to accept cancellations, in either whole or part, once the order is placed.
If you must cancel your order, call our customer support department. Because we custom-ordered the piece for you and cannot return it to the manufacturer, we must charge a cancellation fee equal to 25% of your order. This fee helps to defer the product cost and freight charges.
Delivery
Most orders are delivered within 10 to 15 business days after order
acceptance. This is only an estimate. Seller is unable to guarantee delivery
times and cannot be held responsible for delays or changes to this
schedule.
Seller will notify Buyer when the merchandise is ready to ship
and make arrangements to put Buyer in contact with the delivery service. Title
to all merchandise passes to Buyer at the time the merchandise is consigned to
the delivery service. Seller shall insure all goods and assist Buyer in making
claims or obtaining repairs in the event any items are damaged during shipment.
If Buyer misses a delivery appointment, Buyer may be subject to an additional
redelivery fee imposed by the delivery service.
Buyer is responsible for notifying the delivery service in
advance if special conditions might affect the delivery. Buyer is also
responsible for any extra surcharges or tolls required to facilitate delivery.
If conditions do not permit delivery to be made to Buyer’s home, delivery shall
be made to the nearest available access point. Seller is not responsible
for any damage to Buyer’s home resulting from delivery; Buyer shall make any
such valid claim directly to the delivery service.
Buyer must inspect each item immediately upon delivery. All
damage, scratches, chips, tears or soil must be noted on the Bill of Lading and
reported to Seller within 72 hours. Seller is not responsible for damage not
noted on the Bill of Lading. For any items with substantial damage, Buyer is
instructed to refuse delivery. Items with minor damage may be repaired in the
Buyer’s home or by a local professional restoration service. Because redelivery
is expensive, Buyer should not refuse delivery of any undamaged pieces. In
keeping with usual practices in this industry, minor issues involving
craftsmanship or damage from shipping may be repaired; full replacement of goods
cannot be expected if appropriate repairs can be made in accordance with
industry standards.
Warranties
Seller shall honor the terms of the warranty provided by the
manufacturer to the original Buyer for a period of one year from the date of
factory shipment. Seller shall assist Buyer, when possible, in making any
warranty repair claims. Defects caused by abuse, negligence or damage from
moving are not covered. This warranty provides you with legal rights, and you
may have other rights which vary from state to state.
Seller is not responsible for color and grain variations in wood,
leather, stone, marble, granite and other natural products. Certain
inconsistencies should be expected and add to the character of the merchandise.
Glass, mirrors, Lucite and metal finishes may be subject to small seeds, pits or
very slight discolorations. Seller is also not responsible for dye lot
variations and cannot guarantee exact matches between similar items. Seller is
not responsible for warranty claims denied by the
manufacturer.
Refunds and credits
All refunds and credits authorized by Seller will be promptly processed and issued within two weeks. In the event Buyer is required to return merchandise, Seller will not process the credit until the merchandise is received and inspected. Payments originally made by credit card shall be refunded by issuing a credit to the same card.
Miscellaneous
This Agreement shall be governed by the laws of the State of New
York, and Buyer and Seller agree that the jurisdiction for all claims resulting
from this Agreement shall be the County of Kings, New York. The prevailing party
shall be entitled to reasonable attorneys fees.
This Agreement supercedes any and all prior Agreements between
Buyer and Seller, including any verbal or written
representations.manufacturer.
Returns
All returns are subject to a 25% restocking fee.